Present My Case (a division of Aflu Med Healthcare) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our platform. We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws.
1. Information We Collect
We collect the following types of information:
- Account Information: Your name, email address, and any other details you provide when registering an account.
- Case Information: The details you share about your legal matter, including facts, timelines, documents, and responses to our guided questions.
- Usage Data: Information about how you interact with the platform, including pages visited, features used, and time spent on the platform.
- Payment Information: Transaction details processed through our payment gateway. We do not store your full payment card details.
- Device Information: Browser type, IP address, device type, and operating system for security and analytics purposes.
2. How We Use Your Information
We use your personal information for the following purposes:
- To create and manage your user account.
- To generate personalised legal research packs based on your case information.
- To process payments for additional cases beyond your free monthly quota.
- To communicate with you about your account, cases, and platform updates.
- To improve our platform, services, and user experience.
- To comply with legal obligations and protect our rights.
3. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information based on the following lawful grounds:
- Consent: You consent to the processing of your information when you create an account and use our services.
- Contract: Processing is necessary to fulfil our contractual obligations to you in providing the platform services.
- Legal Obligation: We may process your information to comply with applicable laws and regulations.
- Legitimate Interest: We process information for security, fraud prevention, and service improvement purposes.
4. How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest.
- Secure access controls and authentication mechanisms.
- Regular security assessments and monitoring.
- Limiting access to personal information to authorised personnel only.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the platform, processing payments, or delivering services, subject to strict confidentiality obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Protection of Rights: To enforce our Terms and Conditions or protect the rights, property, or safety of Present My Case, our users, or others.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When your personal information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies and applicable law.
7. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
- Right to Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Right to Object: You may object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: You may withdraw your consent to processing at any time, though this may affect your ability to use the platform.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided on our platform.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform, analyse usage patterns, and improve our services. You can control cookies through your browser settings, though disabling cookies may affect the functionality of the platform.
9. Third-Party Links
Our platform may contain links to third-party websites — including SAFLII, the Constitutional Court, gov.za, the Department of Justice, Parliament, the CCMA, the Information Regulator, the SAHRC, Legal Aid SA and other verified legal sources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the platform or via the contact details on our website. You may also contact the Information Regulator of South Africa directly if you have a complaint about our handling of your personal information.